REPUTATION MANAGEMENT
88% of consumers trust online reviews as much as personal recommendations.
Reviews are modern currency—better reviews, better revenue. No need to panic when a negative review comes in, we have your back.
Why do you need reviews?
Reviews are one of the most powerful tools on the internet. Online customer reviews give you a steady pipeline of positive content search engines value highly when choosing which results to return. When you’re ranked higher, algorithms & people alike tend to see you as an authority in your industry, which also leads to more exposure.
Why do you need a steady stream of reviews?
- The recency of your reviews is important to customers
- You want to keep your overall star rating as high as possible to combat negative reviews
- They act as micro marketing campaigns allowing current customers to be brand ambassadors
- They tell your story
How do people use it?
The customer receives an email demonstrated by the above image. We can link to over 100 different review sites depending on your business speciality as well as customize the review invitation for important occasions.
Want to see for yourself? Give Rose Marketing a review here!
How do I get started?
The process is simple: We begin by reviewing your business’s current online presence and discussing the best strategy to begin making improvements. Then, you will send us a client list with the contact information for all your current customers containing their first name, last name, and email address. Review requests will then be sent out in a drip email campaign to ensure a steady stream of feedback for your business. Our Reputation Management expert will reach out on a monthly basis to remind you when it’s time to send over an updated current client list for your business’s review generation campaigns!
Our Reputation Management expert will respond to your business’s reviews (both positive and negative) on a weekly basis. For any inevitable negative reviews that may appear, we will communicate with your team to gather background information, then help to craft an appropriate response. We will also work to get any reviews that violate a platform’s community guidelines removed entirely, if possible.